Privacy Policy
Effective Date: January 1, 2025 Last Updated: March 2025
At Thrive-Hive, we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have.
1. Who We Are
Thrive-Hive is a premium coworking space located at: 📍 Unit 401A, 4th Floor, Iris Tech Park, Sector-48, Gurgaon, 122001 📧 thriveshive@gmail.com 📞 7079390555
2. Information We Collect
We collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Government-issued ID proof (Aadhaar, PAN, Passport)
- Billing and payment details
- Company name (if applicable)
Usage Information
- Access logs and entry/exit records
- Meeting room and desk booking history
- Website browsing behaviour and cookies
- IP address and device information
Communication Data
- Enquiry forms submitted on our website
- Emails and messages sent to us
- Feedback and reviews provided
3. How We Use Your Information
We use your information for the following purposes:
- To process membership registrations and bookings
- To send booking confirmations, invoices, and receipts
- To provide 24/7 access and manage security on premises
- To respond to your queries and support requests
- To send updates, offers, and newsletters (only with your consent)
- To improve our website and service experience
- To comply with legal and regulatory obligations
4. How We Share Your Information
We do not sell, rent, or trade your personal data. We may share it only in the following cases:
- Service Providers — trusted third parties who assist us in operations (payment gateways, IT services), bound by confidentiality agreements
- Legal Compliance — when required by law, court order, or government authority
- Business Transfer — in the event of a merger or acquisition, your data may be transferred with prior notice
- We will never share your data with advertisers or unrelated third parties
5. Cookies & Website Tracking
Our website uses cookies to:
- Remember your preferences and login sessions
- Analyse website traffic and user behaviour
- Improve website performance and content
You can disable cookies through your browser settings at any time. Disabling cookies may affect certain website features.
6. Data Storage & Security
- Your data is stored on secure servers with restricted access.
- We use encryption, firewalls, and secure protocols to protect your information.
- Physical premises are monitored by CCTV for security purposes.
- We retain your personal data only as long as necessary for the purposes outlined in this policy.
- Payment information is processed through secure, PCI-compliant payment gateways and is never stored on our servers.
7. Data Retention
We retain your personal data for the following periods:
- Active members — for the duration of membership plus 12 months
- Enquiry data — up to 6 months from date of enquiry
- Billing records — up to 7 years as required by Indian tax law
- After retention periods, data is securely deleted or anonymised
8. Your Rights
You have the right to:
- ✅ Access — request a copy of the personal data we hold about you
- ✅ Correction — request correction of inaccurate or incomplete data
- ✅ Deletion — request deletion of your personal data (subject to legal obligations)
- ✅ Opt-Out — unsubscribe from marketing communications at any time
- ✅ Portability — request your data in a portable format
To exercise any of these rights, email us at thriveshive@gmail.com
9. Third-Party Links
Our website may contain links to third-party websites. Thrive-Hive is not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before sharing any information.
10. Children’s Privacy
Our services are intended for individuals 18 years of age and above. We do not knowingly collect personal data from minors. If we become aware of such data being collected, it will be deleted immediately.
11. CCTV & On-Premises Surveillance
- CCTV cameras operate 24/7 across all common areas for the safety of members and staff.
- Footage is stored securely and accessible only to authorised personnel.
- Footage is retained for 30 days and then automatically deleted unless required for investigation.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated via:
- Email notification to registered members
- A notice on our website homepage
Continued use of our services after updates implies acceptance of the revised policy.
13. Grievance Officer
In accordance with the Information Technology Act, 2000 and applicable rules, if you have any grievances regarding the use of your data, please contact:
Grievance Officer — Thrive-Hive 📧 thriveshive@gmail.com 📞 7079390555 📍 Unit 401A, 4th Floor, Iris Tech Park, Sector-48, Gurgaon, 122001
We will respond to all grievances within 30 working days.
14. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Any disputes shall be subject to the jurisdiction of courts in Gurgaon, Haryana.
